Whether purchased online or in store, we are happy to offer a refund or exchange on merchandise returned within 30 days, as long as it arrives back to us in its original condition. We offer refunds in the form of original payment; shipping fees are non-refundable.
Please note that items lost or damaged during return shipping are the responsibility of the sender; we recommend insurance if returning items by mail. To help us process your return in a timely manner, please include either a copy of the receipt that you received via e-mail or the packing slip from your order.
If any items from your order arrived damaged, or if there is a mistake with your order, we will be happy to assist you! Please contact us by e-mail at thenewstoresupport@newschool.edu.